Quality and certifications

Tiesse, produttore italiano di router e apparati di networking, per assicurare livelli di qualità pari o superiori ai propri competitor (anche internazionali), ha scelto di mettere al centro della sua attenzione la continua ricerca di eccellenza dei prodotti, la qualità dei processi e delle relazioni con i clienti e i fornitori.

Tiesse is certified UNI EN ISO 9001 for the quality management system, design, development, production, sales and service of HW and SW products for telecommunications and data collection.

Since the end of December 2021 it has also obtained certification for its environmental management system UNI EN ISO 14001.

On 2 August 2022 we received the UNI EN ISO 14064-1:2019 certification relating to the reporting of GHG emissions.

Tiesse has a well-defined process to create added value for its customers: starting from an accurate marketing analysis, it develops the relationship with the customer based on listening to the needs of the latter. Product design, with particular attention to products made to specific customers, involves the hardware, mechanical and software design departments: the product is designed entirely in Italy, also making use of the collaboration of university laboratories and partnerships with its suppliers.

The product is then made, again entirely in Italy, and particular attention is given to the entire supply and storage chain. When the prototypes take shape, the whole process of quality and certification tests begins (which takes place in the laboratories of the major Telecom Operators). Subsequently, when all the product is consolidated, production starts, which is carried out in Italy, at the headquarters in Ivrea (To).

The customer, once the purchased products have been received, can make use of both the software technical support and the hardware repair service, provided in two distinct and related channels: first of all, the web area, which is divided into the sites:

Technical support – https://supporto.tiesse.com

Technical documentation, assembly instructions, software updates, and how to request technical support.

Wiki Tiesse – https://wiki.tiesse.com

The site with manuals, instructions for software installation, case studies, scenarios, FAQs, and much more on Tiesse network products.

The second customer assistance channel sees the involvement of the technical assistance staff and hardware repair staff, where the customer can interface directly with Tiesse personnel.

Quality and certifications

Quality and certifications

Certifications

Quality in Tiesse