Quality and certifications
Tiesse, produttore italiano di router e apparati di networking, per assicurare livelli di qualità pari o superiori ai propri competitor (anche internazionali), ha scelto di mettere al centro della sua attenzione la continua ricerca di eccellenza dei prodotti, la qualità dei processi e delle relazioni con i clienti e i fornitori.
Certifications
Tiesse is UNI EN ISO 9001 certified for the design, development, production, sale and assistance of HW and SW products for telecommunications and data collection.
At the end of December 2021, Tiesse has obtained the UNI EN ISO 14001 certification.
On August 2, 2022 we received the UNI EN ISO 14064-1:2019 for GHG emissions.
Quality in Tiesse
Tiesse has a well-defined process to create added value for its customers: starting from an accurate marketing analysis, it develops the relationship with the customer based on listening to the needs of the latter. Product design, with particular attention to products made to specific customers, involves the hardware, mechanical and software design departments: the product is designed entirely in Italy, also making use of the collaboration of university laboratories and partnerships with its suppliers.The customer, once the purchased products have been received, can make use of both the software technical support and the hardware repair service, provided in two distinct and related channels: first of all, the web area, which is divided into the sites:
Technical support – https://supporto.tiesse.com
Technical documentation, assembly instructions, software updates, and how to request technical support.
Wiki Tiesse – https://wiki.tiesse.com
The site with manuals, instructions for software installation, case studies, scenarios, FAQs, and much more on Tiesse network products.
The second customer assistance channel sees the involvement of the technical assistance staff and hardware repair staff, where the customer can interface directly with Tiesse personnel.